Refund and Cancellation Policy

Refund Policy

Upon booking doula services, UTAH BIRTH SERVICES shall accept a $300, nonrefundable retainer fee. The remainder of the client’s fee is to be paid in full no later than 2 weeks before the client’s Estimated Due Date (EDD) possibly through a payment plan.

If UTAH BIRTH SERVICES does not attend client’s birth and another doula accompanies the client UTAH BIRTH SERVICES will compensate the back up support doula and there will be no additional fees to the client.

Failure to Support Birth

If there is a failure to support the birth and it is due to the circumstance of a very rapid labor UTAH BIRTH SERVICES will retain the booking fee ($300) and half of the doula fee. These fees cover prenatal visits already completed, the date night class, text/phone support, supplies, travel time and expenses, missed opportunity costs, and miscellaneous costs associated with support.

If there is a failure to support the birth and the failure is a result of lack of communication from the client there will be no refunds given.

If there is a failure to support the birth and the failure is a result of the client being unable to contact UTAH BIRTH SERVICES the refund structure will be as follows: $550 refunded for the birth, $125 refunded for each prenatal/postpartum visit not completed. Services may be restructured at this point to allow for an additional visit or photography to compensate for lack of support if both client and UTAH BIRTH SERVICES wish.

Unplanned Cesarean

No refunds will be given in the case of cesarean birth. The level of support UTAH BIRTH SERVICES can provide in the hospital is contingent upon the hospital’s policy. In this case payment of the full fee still applies.

Scheduled Cesarean

No refunds will be given in the case of cesarean birth. If agreeable to both parties Utah Birth Services may choose to restructure a prenatal visit to a postpartum visit as many women need more postpartum support with a cesarean. If the c-section is scheduled because of reasons beyond client’s control, UTAH BIRTH SERVICES may refund half of the doula fee. The remaining covers prenatal visits already done, support, supplies, the Birth Class Date Night, and missed opportunity costs. The level of support UTAH BIRTH SERVICES can provide in the hospital is contingent upon the hospital’s policy. In this case payment of the full fee still applies.

Cancellation Policy

Cancellation of my services: If client wishes to cancel services before 6 weeks of EDD, a full refund minus the $300 retainer fee, will be given. Cancellation after 6 weeks will result in no refund.

Childbirth Education Class fees

Payments for Childbirth Education are non-refundable. If it is agreed upon in advance UTAH BIRTH SERVICES may offer a pro-rated refund for classes not attended due to baby’s arrival before the specified class is held OR a private lesson may be scheduled.

Photography fees

If client wishes to cancel services before 6 weeks of EDD, a full refund minus the $300 retainer fee, will be given. Cancellation after 6 weeks will result in no refund.